Terms of service

Last updated: 19 May 2026

Please read these Terms of Service carefully before using monairre.com or placing an order. By accessing our website or purchasing from us, you agree to be legally bound by these Terms. If you do not agree, please refrain from using our website or services.

1. About Us

These Terms of Service govern your access to and use of monairre.com (the "Website") and all products and services offered through it, operated by Monairre.

Company name: Monairre
Business Address: 68 Mody Rd, Tsim Sha Tsui East, Hong Kong
Email: support@monairre.com
Phone number: +353-43-054-8718
Warehouse Address: 2 Kilbelin Cres, Kilbelin, Newbridge, Co. Kildare, W12 A336, Ireland

Throughout these Terms, the words "we", "us", and "our" refer to Monairre. The terms "you" and "your" refer to you as a user of our website or a purchaser of our products.

Our online store is built on Shopify Inc., which provides the technical infrastructure for our e-commerce operations. Any new features, updates, or tools added to the Website in the future will also be subject to these Terms. The latest version is always available on this page.

2. Eligibility

By using our Website or placing an order, you confirm that:

  • You are at least 18 years of age, or that you have the consent of a parent or legal guardian
  • You have the legal capacity to enter into a binding agreement under the laws of your country of residence
  • You are not using our Website for any unlawful purpose

We reserve the right to refuse service to anyone at our discretion.

3. Products and Availability

We offer curated fashion products for men and women through our Website, including clothing and footwear. All products are subject to availability. We reserve the right to limit the quantities of any products we offer, discontinue any product at any time, and restrict sales to certain regions or individuals.

Product images are as accurate as possible, but please note that colours may vary slightly depending on your device's display settings. We do not guarantee that product descriptions or other content on the Website are completely accurate, complete, or error-free.

4. Pricing

All prices displayed on our Website are in your local currency (EUR for Ireland, GBP for the United Kingdom) and include VAT where applicable. Prices are subject to change without notice. We reserve the right to correct any pricing errors. If a pricing error is discovered after you have placed an order, we will contact you and give you the option to proceed at the correct price or cancel your order for a full refund.

5. Orders and Contract Formation

When you place an order on our Website, you are making an offer to purchase the selected products. A binding contract between you and Monairre is only formed when we send you an order confirmation email. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or product unavailability. If we cancel your order after payment has been taken, you will receive a full refund.

You agree to provide accurate, complete, and current information when placing an order, including your name, delivery address, and payment details.

6. Your Right to Cancel (EU Cooling-Off Period)

As a consumer purchasing online within the European Union or the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. This is your statutory right under the EU Consumer Rights Directive (2011/83/EU) and the Irish Consumer Rights Act 2022.

To exercise your right to cancel, you must notify us clearly within 14 days of delivery by contacting us at support@monairre.com with your name, order number, and a clear statement that you wish to cancel. You must then return the item(s) to us without undue delay and no later than 14 days after notifying us of your cancellation.

Return shipping costs for cancelled orders are the responsibility of the customer, provided we informed you of this before you placed your order. Once we receive the returned item(s), we will issue a full refund of the product price within 7 days.

For full details on returns, exchanges, and refunds, please see our separate Refund & Return Policy.

7. Payment

Full payment is required at the time of placing your order. We accept the following payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and Union Pay.

All transactions are processed securely. We do not store your full card details on our servers. For more information, please see our Payment Policy.

8. Shipping and Delivery

We currently ship to Ireland and the United Kingdom. Delivery timeframes, shipping costs, and all related information are set out in our Shipping Policy. We are not liable for delays caused by courier partners, customs authorities, or circumstances outside our control.

9. Accuracy of Information

We do our best to ensure that the information on our Website is accurate and up to date, but we do not guarantee its completeness, accuracy, or timeliness. Content on our Website is provided for general informational purposes and should not be relied upon as professional advice. We reserve the right to modify content at any time without notice.

10. Third-Party Tools and Services

Our Website may offer access to or integrate with third-party tools and services, including but not limited to parcel tracking tools, payment gateways, and social media platforms. These tools are provided on an "as is" basis. We have no control over third-party tools and accept no responsibility for their content, functionality, or reliability. Use of third-party tools is entirely at your own risk. We encourage you to review the terms and privacy policies of any third party before using their services.

11. Third-Party Links

Our Website may contain links to third-party websites. These links are provided for your convenience and informational purposes only. We have no control over the content of those websites and are not responsible for them. The inclusion of any link does not imply our endorsement of that website. We encourage you to review the privacy policy and terms of any website you visit.

12. User Contributions and Reviews

If you submit content to us — including product reviews, feedback, suggestions, or photos — you grant Monairre a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, and display that content in connection with our business. You warrant that your submission is your own original content, does not infringe any third-party rights, is not false or misleading, and does not contain harmful software or illegal material.

We reserve the right to remove any user-generated content that we deem inappropriate, offensive, defamatory, or in violation of these Terms, at our sole discretion.

13. Intellectual Property

All content on the Monairre Website — including but not limited to text, images, graphics, logos, product photography, and software — is the property of Monairre or its content licensors and is protected by applicable copyright and intellectual property laws. You may not reproduce, copy, sell, resell, or exploit any portion of the Website or its content without our prior written permission.

14. Acceptable Use

You agree not to use our Website or services for any of the following:

  • Any activity that violates applicable local, national, or international law or regulation
  • Transmitting or uploading viruses, malware, or any other harmful or disruptive code
  • Collecting or harvesting personal data from other users without their consent
  • Submitting false, misleading, or fraudulent orders or information
  • Harassment, defamation, or discrimination against any person or group
  • Spamming, phishing, scraping, or any similar activity
  • Attempting to bypass or tamper with our security features
  • Any purpose that is unethical, immoral, or offensive

We reserve the right to terminate or restrict your access to the Website immediately and without notice if you breach any of the above.

15. Personal Information

All personal information you provide to us is handled in accordance with our Privacy Policy and Cookie Policy, both of which form part of these Terms.

16. Disclaimers and Limitation of Liability

We do not guarantee that our Website will be uninterrupted, secure, or error-free at all times. To the fullest extent permitted by law, Monairre, its directors, employees, partners, and suppliers shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Website, services, or products — including but not limited to loss of profits, data, or business opportunities — except where such liability cannot be excluded by law.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under Irish or EU law.

17. Indemnification

You agree to indemnify and hold harmless Monairre, its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including legal fees) arising from your use of our Website, your breach of these Terms, or your violation of any applicable law or third-party right.

18. Online Dispute Resolution (EU)

If you are a consumer based in the European Union and you have a complaint about a product or service purchased from us that we have not been able to resolve directly, you have the right to use the European Commission's Online Dispute Resolution (ODR) platform. The ODR platform provides a free, accessible route for resolving disputes between consumers and traders online.

You can access the ODR platform here: https://ec.europa.eu/consumers/odr

Our email address for ODR purposes is: support@monairre.com

We are not obligated to participate in alternative dispute resolution, but we are committed to resolving any issues you experience as quickly and fairly as possible. Please contact us at support@monairre.com before initiating any formal dispute process.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy, Cookie Policy, Refund & Return Policy, Shipping Policy, and Payment Policy, constitute the entire agreement between you and Monairre with respect to your use of our Website and the purchase of our products. They supersede all prior agreements, representations, and understandings.

21. Changes to These Terms

We may revise and update these Terms of Service at any time by posting the revised version on this page. Changes take effect from the date they are published. Your continued use of our Website after any changes constitutes your acceptance of the revised Terms. We encourage you to check this page periodically.

22. Governing Law and Jurisdiction

These Terms and any disputes arising from or related to them shall be governed by and construed in accordance with the laws of Ireland. Any disputes that cannot be resolved through our internal complaints process or the ODR platform shall be subject to the exclusive jurisdiction of the courts of Ireland.

23. Contact Us

For any questions, feedback, or support regarding these Terms:

Company name: Monairre
Business Address: 68 Mody Rd, Tsim Sha Tsui East, Hong Kong
Email: support@monairre.com
Phone number: +353-43-054-8718

Warehouse Address: 2 Kilbelin Cres, Kilbelin, Newbridge, Co. Kildare, W12 A336, Ireland

Customer Service

Monday to Friday: 8:00 – 17:00
Saturday to Sunday: 9:00 - 16:00
(All times are based on Hong Kong Time GMT+8)
Average response time: within 12 hours